If you need to return an item to us for any reason, simply follow the steps detailed below to ensure your refund is processed as quickly as possible.
We aim to process all refunds within fourteen working days.
All goods that are returned must be accompanied with proof of purchase and the order number(s).
Goods must be returned in their original packaging with all tags and labels attached.
Goods cannot be returned after being used in the pool.
You are welcome to use an alternative postage method to return items but you will be responsible for all postage costs or any items lost in transit.
Please be aware that you are responsible for the items being returned until they are received by us. We request that they are securely packaged and that you make a note of your tracking number and obtain proof of postage.
Returns For Customers Outside of the UK
We want to make the experience of returning your items is as quick and easy as possible. We have a number of returns locations around the world so please choose the one which is most convenient for you. For International returns, International ‘signed for’ or ‘tracked’ postage is recommended in case of loss.
It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not refunded. You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable.
Step 1: Package up your returns, fill out the returns form that accompanied your order and place it inside your returns package.
Step 2: Make sure your item is well packaged and ship it off to the most convenient location from the list below.
Step 3: Sit back and leave the rest to us!
It really is that simple, once we have processed your return, we aim to complete your refund as soon as possible.
C/O Delivery Net
45 Mural Street, #3
Richmond Hill, ON L4B 1J4
UKP C/O ITS – Proswimwear
3390 Rand Rd STE D
South Plainfield NJ 07080-1307
Ezi Returns - ProSwimwear
Avenue Jean Jaurès
Bagneres De Luchon
Ezi Returns - ProSwimwear
Ezi Returns - ProSwimwear
Via Ezio Vanoni, 5
20037 Paderno Dugnano
IMX - ProSwimwear
Calle Diamante 19
P.I. La Ermita
Retco - Ezi – ProSwimwear
ul. Parzniewska 18 bud 2
Unit 1 Plum Lane
Parcel Collect, - 10014 86849
22 King Street
UK Customer Returns
UK customers are able to take advantage of our FREE Royal Mail 48h tracked returns option. Our UK tracked returns allow us to track your item at five different points during its journey back to us.
The process is simple:
Step 1: Place the product that you would like to return into the packaging, along with the invoice and a note explaining which action you would like our returns department to complete.
Step 2: Head over to the Royal Mail website to create your returns label https://www.royalmail.com/track-my-return/create/2696
Step 3: Fill out the simple form to create your label
Step 4: No Printer? No worries! If you’re unable to print the label out at home, simply take the email sent from Royal Mail with you to the post office on a mobile device, and they’ll be able to scan the barcode straight from your screen and print the label!
That's it! The rest is up to us.
Unfortunately, we are unable to offer an exchange service. If you require an alternative item then please place a new order and return the original for a refund.
Items returned as faulty should be sent for the attention of our returns department and include a brief note including the order number and details of the issue.
The item(s) will then be assessed by our returns team in conjunction with the manufacturer.
Should the item be deemed to be faulty this will be replaced or, in case of an obsolete product, an alternative item will be agreed or a refund will be issued if requested.
If the item is faulty then you will receive a refund for the product (standard delivery costs only).
Please note this process can take several weeks to complete once goods have been received.
Items Sent In Error
Items received in error should be returned to our returns department. On receipt of the item, the item will be replaced, subject to stock, with the correct one or a refund will be given.
UK customers should use the FREE 48hr tracked postage returns procedure mentioned above.
International customers should contact us should they receive an item in error so that the appropriate method can be organized
At times we will offer our customers an item free of charge under the terms of a specialist promotion. ProSwimwear offers the free items in good faith but cannot be held responsible should the item become faulty in any way and will not be liable for its replacement.
Terms and Conditions
Please do not return items via couriers or postal services other than those detailed on this page <returns link>.
Customers will be liable for any customs or courier charges if they choose to return items to ProSwimwear via a service other than those detailed on this page <returns link>.
All goods that are returned must be accompanied with proof of purchase, the order number and details of any faults which can be added to our ‘Returns Information’ sheet which is included in every package.
We recommend that a certificate of posting should be obtained for items returned. This should be supplied free of charge by the Post Office or courier when you send your parcel.
All goods must be returned in their original packaging with all tags in place. Swimwear, goggles or swimming accessories that have been worn or used in a pool, or chlorinated water cannot be returned for a refund. It is the consumer's’ responsibility to decide the suitability and fit of all items before using the item in a pool and making the item unsellable if returned.
It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer and not refunded.