ProSwimwear Advantages

Why Buy From ProSwimwear?

At ProSwimwear, we strive to make sure our customers are 100% happy, not just with the amazing products they receive at the lowest prices, but with the service we provide as well. We understand that buying online can be daunting for some of us. So we want to reassure you as much as possible that we offer you an easy and trustworthy online service and we are available to talk to +441278 550640 during office hours.

Shop at ProSwimwear and you'll experience the following advantages:

Shop With Confidence

If for any reason you are not satisfied with your purchase then simply return your unused item within 30 days quoting your order number. We will replace without questioning or, if you prefer, refund your purchase price in full. This guarantee is in addition to your statutory rights.

Price Match

With Proswimwear you now have the option to send a price match request, all you have to do is navigate to the product page that you are interested in and press the "Price Match" button on that page, then fill in the details required.

If we agree to match the price we will also give you an extra 2% off the item. Please note, a price match request may take 24 hours for a response (but is usually much quicker) during working hours and up to 72 hours if submitted on the weekend.

Please note that when considering Price Match requests we will also take into account any delivery charges.

*Exceptions: Please note we may choose not to price match Amazon and eBay. Price Match Eligibility: We will only match resellers that have the current model and size in stock. We will not match end-of-line, clearance products, or products being sold below cost-price by other retailers!

Found it cheaper with a discount code? As part of our price match promise, we endeavor to match prices on items where a discount code or voucher has already been applied.

Reward Points

Earn Loyalty Points with Proswimwear get 1 point for every £1 spend.
For every pound spent registered shoppers will have 1 point added to their account.
1 point is worth 1 penny when you next check out you will have the option of using your points to receive money off.
Swimming clubs that have accounts with Proswimwear do not qualify for reward points on top of the discount that they already receive.

For full details and conditions of purchase please refer to our Terms & Conditions section, all customers on ProSwimwear agree to these on placing their order.

Live Chat

Contact us for free, Live Chat is available during office hours, just click on the "Live Support" icon on the left-hand side of each page. There you have the ability to choose from over 60 different languages.

Secure Online Ordering

At ProSwimwear we take the protection of your identity and the privacy of your card details very seriously.

All our login, account and checkout pages are hosted on a secure server and protected by a GeoTrust QuickSSL Certificate. This means that your name & address details are encrypted as they are sent to us. This means your details are safe and cannot be intercepted by a third party.

When you get to the checkout you will notice the presence of a padlock in the address bar of your browser. The padlock is a universal way of letting you know that the site you are on is safe and your details will be kept secure.

 

Global-E Payment Options

Payment is taken by our international sales facilitation and fulfilment partner, Global-e. This allows you to pay for your items in your local or desired currency.

You may pay by debit card, credit card or another alternative payment method specified as part of the checkout process.

The price of products is calculated according to the rate of exchange between the base currency on our website and the local currency of the destination country at the time you place your order. Global-e reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website.

When you buy your ProSwimwear products from Global-e, you will see that your payment method is charged by **Global-e// ProSwimwear**, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

Quick Delivery

We aim to despatch your order the same day or the day after depending on the time you place your order. Most orders selected for Express delivery will arrive with you within 2-3 working days. If an item you have ordered is unfortunately out of stock, you will be notified within 48 hours, by our customer services team by phone if possible or email if not.

Returns

You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable. Please note that we will refund your shipping costs if you are returning faulty goods.

To return an item simply use our returns portal to print a returns label. You will then be able to return all or part of your order at your own cost through your preferred carrier. For more information about the returns portal, procedure click here.